- Why can't I see the changes you
made to my webpage?
Try clicking the Refresh button on your browser to get the latest
copy of the page.
- I haven't got FTP access, how do
I add or change web pages on my site?
Email us the pages and images and we will install them or upload
them to your directory in the public ftp server and send email
letting us know. There is no charge for this service, if you
want us to fix errors, let us know and we will quote a price.
An alternative is the Online File Manager.
- Where is the public FTP server?
ftp.wolfweb.com.au Login: anonymous Password: Your email address.
For FTP transfers, we recommend ACEFTP, there is a shareware
version, or you can buy the full version from us- includes support.
Check out the Wolf
Web Software Centre for details.
- What is involved in Web Design?
For information about Web Development and Design, please view
Web
Design F.A.Q.
- What do you use for Web Design?
We use Acexpert, there is a shareware version or you can buy
the full version from us - includes support. Check out the Wolf
Web Software Centre for details.
- Will you ask me for my password?
No. If anyone asks for your password, pretending to be us or
otherwise, forward the email including full headers to us or
any information you have.
- How Do Web Host Servers Work?
To find out what Web host servers are all about, please view
- How Web Host Servers Work.
- How Do I register a Domain Name?
When you host your web site with us, we will register or move
your domain for free. Your only cost is the registration fee
payable to the name authority. You can just "Park"
your Domain Name with us until you are ready to build your site
for a minimal yearly cost. For more info on Domain Names, see:
Domain Names.
- I use Windows 95 / 98 / ME / XP
/ Mac / Linux / Pocket PC / Etc. to develop my web site,
can I still host my web site on your system?
Yes. You can develop your web site on any type
of operating system and host it here. Most of our customers
use either Windows or Mac but many others use other types
of OS.
- I'm located in another City/State/Country,
can I still host my site with you?
Yes. We have Web Hosting, Web Design and other clients located
in most Australian States and Territories and internationally
- USA and other countries. Most queries can quickly and efficiently
handled by Email, Live Chat via the Web or our phones are open
9am to Midnight every day.
- I use my local ISP for Internet
access, do I continue to use them when my site is hosted with
you?
Yes. You continue to use your ISP to access the World Wide Web
and upload your Web Site, etc.
- What is a CGI?
CGI (Common Gateway Interface) adds functionality to your website
by allowing you to run scripts and programs. Examples are processing
forms, searches, forums and shopping carts. CGI programs can
be written in a number of languages, including PERL and C,C++.
More Info
- What are the differences between
POP email and aliased/forwarded email?
A POP (Point Of Presence) account is where your email is stored.
It can be accessed with an account name and password while aliased/forwarded
email is delivered to a POP account - (such as your dial-up
ISP email account. More Info
- I am using Internet Explorer 5.0
or 5.01 and having trouble with SSL When I click
on the padlock at the bottom of my screen it indicates that
"This certificate has failed to verify for all of its intended
purposes". What is wrong?
A bug exists in Microsoft Internet Explorer 5.0 and 5.01 for
Microsoft Windows 95, 98 and NT 4 which causes IE to return
the error message "This certificate has failed to verify for
all its intended purposes". More information about this bug
can be found on Microsoft's Web site: http://support.microsoft.com/support/kb/articles/Q233/4/79.ASP
As mentioned on the Microsoft site, the problem applies to any
Web site using Server Gated Cryptography. Clicking on the Certificate
Path tab in the dialog box will confirm the certificate status
is OK. The Wolf Web security certificate is valid and your security
has not been compromised in any way.
- What do you do with my personal and
credit card information?
Please read our Privacy and Security
Policy
- Do you offer a guarante?
Yes! We offer a 30 day full refund guarantee if you are in any
way unhappy with our service. Further, you can cancel your account
at anytime and get a refund of any remaining hosting account
balance.
- I can't find the answer here, now
what?
Rtfm - The help file in your software is often overlooked,
it can shed light on related problems, look for a FAQ like
this
one. The Internet has great resources on Web design and development,
check out some of the Web Resources.
Or we are just a contact form, email or phone call away!
- Contact
Us
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